Export your data

Kera stores all data as versioned files. You always own your data, and you can export it at any time.

  1. 1 Understand data storage

    All workspace data in Kera is stored as versioned files with full history. Every change is tracked, and nothing is silently deleted.

  2. 2 Request a GDPR export

    Use the GDPR data export tool to create an export job. This packages your entire workspace into a downloadable archive.

    // Create a GDPR export job create_gdpr_job: { "workspace_id": "...", "type": "data_export", "requested_by": "you@example.com" }

  3. 3 Check the job status

    The export runs in the background. Check its progress:

    // Check export job status get_gdpr_job: { "workspace_id": "...", "job_id": "..." }

  4. 4 Download the archive

    When the job completes, download the export archive. It includes everything in your workspace.

What's included

  • All tickets and their full history
  • Documents and attachments
  • Comments and threads
  • Audit log (every action ever taken)
  • Project and cycle configuration
  • Service desk requests and SLA data

Self-hosting

For full data sovereignty, self-host Kera on your own EU infrastructure. Same product, same features, your servers.

Contact us at hello@getkera.eu for self-hosted deployment options.

Next steps